Terms & Conditions

Effective from 1st December 2025

“Venue” means the premises operated by Poolhouse Global Ltd at 100 Liverpool Street, London, EC2M 2AT.
“Booking” means any reservation made for the use of one or more pool tables at the Venue.
“Booking Holder” means the person who makes the Booking and is responsible for all Guests.
“Guests” means all persons attending the Venue under a Booking.
“Services” means the provision of the pool tables, equipment, venue facilities and associated staff services.

A Booking is confirmed only once the Booking Holder has: (a) provided full details; (b) accepted these Terms & Conditions; and (c) paid any required deposit or full payment, as notified at the time of Booking.
The Booking Holder is responsible for ensuring that all Guests comply with these Terms & Conditions.
Payment methods accepted: debit/credit card for online bookings, or bank transfer for larger group bookings.
If payment or deposit is not received by the required deadline, the Venue reserves the right to cancel the Booking.

If the Booking Holder needs to cancel or reschedule, they must notify the Venue in writing (e-mail) at least 72 hours before the scheduled start time.
If cancellation is made more than 72 hours before the start time, the deposit/hold will be refunded minus any costs incurred by the Venue.
If cancellation or no-show occurs within 72 hours of the Booking time, the Venue reserves the right to retain the deposit and no refund or credit will be given.
Rescheduling is subject to availability and at the sole discretion of the Venue.

All Guests must be at least 18 years of age. The Booking Holder must ensure all Guests meet this minimum age.
Valid photo ID may be required; the Venue reserves the right to refuse entry or service if ID is not provided or age cannot be verified.
The Venue reserves the right to refuse entry, remove a Guest, or terminate a Booking if a Guest behaves in a way that breaches these Terms & Conditions or the Venue’s rules, without refund.

Guests use the pool tables, cues and other equipment at their own risk. The Venue makes no warranty as to the availability, condition or suitability of the equipment.
Guests must follow all instructions given by Venue staff regarding the use of the pool tables and equipment.
The Venue may suspend or terminate a game session (without refund) if a Guest disobeys staff instructions, behaves in a dangerous manner, or causes damage.
Any damage to equipment or Venue property caused by a Guest must be compensated by the Booking Holder at the Venue’s standard replacement or repair cost.

Only food and drink purchased on-site may be consumed in the Venue unless prior written agreement is obtained.
Intoxication, underage attempts to consume alcohol, abusive or violent behaviour are strictly prohibited. Breach may result in immediate removal from the Venue without any refund.
Guests must adhere to any dress code, hygiene standards or behavioural rules as displayed at the Venue or communicated at time of Booking.

The Venue’s liability for any loss or damage suffered by a Guest is limited to direct losses and excludes indirect or consequential losses, to the fullest extent permitted by law.
Nothing in these Terms shall limit the Venue’s liability for death or personal injury caused by its negligence.
Guests are responsible for their personal belongings; the Venue accepts no liability for loss, theft or damage to personal items brought onto the premises.
Use of the Venue, pool tables and equipment is at the Guest’s own risk. It is recommended Guests hold personal liability and possessions insurance where appropriate.

The Venue may take photographs or video during a Booking for marketing, promotional or security purposes. By attending the Venue, all Guests consent to such use unless the Booking Holder requests otherwise in writing at the time of Booking.
Guests may not conduct commercial photography or filming without the prior written consent of the Venue.

The Venue reserves the right to cancel or amend a Booking (or part of it) due to operational reasons (equipment failure, health & safety, staffing, etc.).
If the Venue cancels, it will notify the Booking Holder as soon as reasonably practicable and offer either: (i) an alternative date/time; or (ii) a full refund of sums paid.
Other than offering the alternative date or refund, the Venue shall not be liable for any further compensation.

Poolhouse Global Ltd will process personal data provided by the Booking Holder and Guests in accordance with its Privacy Policy and applicable data-protection laws (including UK GDPR).
By providing personal data, Guests consent to processing for the purposes of Booking administration, provision of Services, marketing (unless opted out) and operational needs.

Any complaint must be notified to the Venue in writing within 14 days of the date of the Booking.
The parties agree to attempt to resolve any dispute arising from or in connection with these Terms in good faith.
These Terms are governed by the law of England and Wales and the courts of England and Wales have exclusive jurisdiction.

The Venue reserves the right to amend or update these Terms & Conditions at any time. The version applicable will be the one published on the Venue’s website at the time of Booking.

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